Return Policy
1. Eligibility
- Returns are generally accepted within [number] days from the date of delivery.
- Products must be in their original, unopened condition with all tags and labels attached.
- Products that are damaged due to misuse, neglect, or accidents are not eligible for return.
2. Process
- To initiate a return, please contact our customer support team at [email address] or [phone number].
- We will provide you with a return authorization number (RA).
- You must return the product(s) to the address provided, along with the RA number.
3. Refunds
- Refunds will be processed within [number] business days of receiving the returned product.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs are generally non-refundable, unless the return is due to our error or a defective product.
4. Exchanges
- We may offer exchanges for products that are the wrong size or color, subject to availability.
- Exchange requests must be made within [number] days from the date of delivery.
- There may be additional shipping costs associated with exchanges.
5. Damaged or Defective Products
- If you receive a damaged or defective product, please contact our customer support team immediately.
- We may request that you provide photos of the damaged or defective product.
- We will arrange for a replacement or refund, as appropriate.