Comwell Shipping Policy
1. Shipping Methods
We offer the following shipping options:
-
- Auckland Region: 10 NZD
- Rest of New Zealand: 20 NZD
- China: 10 NZD per kilogram
- Rest of World: 25 NZD per kilogram
2. Shipping Costs
- Shipping costs are calculated based on the weight and destination of your order.
- The exact shipping cost will be displayed during the checkout process.
3. Estimated Delivery Times
- Auckland Region: 1-3 Working Days
- Rest of New Zealand: 2-5 Working Days
- China: 20-45 Days
- Rest of World: 30-60 Days
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number.
- You can use the tracking number to track the progress of your shipment on the carrier’s website.
5. International Shipping
- We offer international shipping to select countries. International shipping rates and delivery times may vary.
- Please note that you may be subject to import duties, taxes, or customs fees imposed by your country.
6. Shipping Restrictions
- We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or shipping restrictions.
7. Damaged or Lost Shipments
- If your shipment arrives damaged, please contact our customer support team within 7 days of delivery.
- If your shipment is lost, please contact our customer support team after 7 days from the estimated delivery date.